SWAT
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Recent activity by SWAT-
How do I make a booking?
App Booking - For ESA Employee Ensure that you have registered for an account. Select the Menu icon at the top left hand of the screen. Select Book A Ride to make a booking. *insert screen* Your p...
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Who is eligible to use this service?
For regular ESA employees who are working overnight shifts, and external contractors who have been approved by ESA Duty Managers on a per day basis.
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When will I receive notifications or updates on the day of my ride? / I can't find my driver, what should I do?
You will receive notifications when your vehicle is 10 minutes, 5 minutes away and a final one when your vehicle arrives. If you have difficulties locating your bus, please approach your Duty Man...
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Can I book multiple bookings?
No. The application only supports one booking for each employee account per day. You have to be registered in the system in order to use the SWATBiz application. If you have entered wrong booking i...
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How do I register for the app?
Ensure that you are enrolled by Duty Manager, then register for your account. Please contact your Duty Manager if your account is not recognized in the system. Ensure location services and notifica...
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I am unable to swipe my boarding code, what should I do?
App Booking - For ESA Employees Please show the driver your ride confirmation ticket and inform him of your Name and the last 4 digits of your phone number. He will manually board you via the drive...
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Where can I retrieve my booking?
App Booking - For ESA Employees Select Menu > Manage Ride > Select the particular booking > tap on the Boarding Pass Before booking cut off time, your Bus ID and drop off location will be TBC. Af...
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What if the OTP is sent to a wrong number during registration?
Please approach your Duty Manager for assistance.
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What should I do if I am going to be late or missed my ride?
If you are going to be late to your current booking, please cancel and find an alternative. Do seek out your Duty Manager on how to proceed.
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When will I know if my Ride is Confirmed and when will I receive Vehicle Details?
App Booking - For ESA Employees 1.5 Hours before the departure time, you will be prompted to check on your confirmed ride with your vehicle details. Please be at the pick-up point early, note tha...