SWAT
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Recent activity by SWAT-
How do I register for the app?
Ensure that you are enrolled by Duty Manager, then register for your account. Please contact your Duty Manager if your account is not recognized in the system. Ensure location services and notifica...
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I am unable to swipe my boarding code, what should I do?
App Booking - For ESA Employees Please show the driver your ride confirmation ticket and inform him of your Name and the last 4 digits of your phone number. He will manually board you via the drive...
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Where can I retrieve my booking?
App Booking - For ESA Employees Select Menu > Manage Ride > Select the particular booking > tap on the Boarding Pass Before booking cut off time, your Bus ID and drop off location will be TBC. Af...
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What if the OTP is sent to a wrong number during registration?
Please approach your Duty Manager for assistance.
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What should I do if I am going to be late or missed my ride?
If you are going to be late to your current booking, please cancel and find an alternative. Do seek out your Duty Manager on how to proceed.
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When will I know if my Ride is Confirmed and when will I receive Vehicle Details?
App Booking - For ESA Employees 1.5 Hours before the departure time, you will be prompted to check on your confirmed ride with your vehicle details. Please be at the pick-up point early, note tha...
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When can I make a booking for my ride?
Booking is only available 24 hours prior and up to 2 hours before departure time. All services are available from Monday to Sunday, including Public Holidays. If you see this banner "Out of Servic...
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Will the driver wait for me if I'm late?
Your driver will not wait for you if you are late. You are advised to be at the pick up point 10 minutes prior to your pick up time.
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I received a “We’re sorry we couldn’t find you a ride this time” message, why is that so and what should I do?
We would love to arrange your ride home, but there are 3 possible reasons which could have happened: Our system adheres to strict maximum duration times to ensure all passengers get home fast, we ...
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What is the bus departure time?
Weekdays: 4.15 AM Weekends: 12AM & 4AM