SWAT

For verification purposes, your phone number will need to match the number that you have enrolled with SWATBiz. Ensure that you have entered a valid number and you are able to receive SMS OTP on th...

You can reset your password in the app by clicking ‘Forget Password’, please follow the instructions prompted on the screens.

You can update your phone number under Settings > Account section > Profile. Please inform your Duty Manager to update your phone number in the enrolment system. 

SWAT’s Terms and Conditions and Privacy Policy can be viewed in the app under Settings > Legal section.

We’re always happy to help. You can drop us an in-app feedback and we will respond within 1 business day!

Once you have a ride confirmation, be at ESA Entrance's Pick up point at least 10 minutes prior to the pick up time. To access your boarding pass, go to Menu > Manage Rides or simply tap on the not...

App Booking - For ESA Employee Ensure that you have registered for an account.  Select the Menu icon at the top left hand of the screen. Select Book A Ride to make a booking. *insert screen* Your p...

For regular ESA employees who are working overnight shifts, and external contractors who have been approved by ESA Duty Managers on a per day basis.

You will receive notifications when your vehicle is 10 minutes, 5 minutes away and a final one when your vehicle arrives.   If you have difficulties locating your bus, please approach your Duty Man...

No. The application only supports one booking for each employee account per day. You have to be registered in the system in order to use the SWATBiz application. If you have entered wrong booking i...